The tourism industry continues to be one of the fastest growing and most vibrant sectors of Africa’s economy. Africa is steadily developing into one of the world’s great regions for travel. With its exceptional, unfiltered fusion of breath taking, life inspiring offerings – history and heritage, culture and tradition, wildlife, natural beauty, and most importantly in the innate spirit of the continent’s people – Africa never fails to create an imprint on the minds and hearts of travelers from across the globe.
Increased revenue numbers, despite challenges for the industry
Overall room revenue in South Africa, Mauritius 12.2% in 2016, the biggest increase since 2013. Hotel room revenue growth was also seen in Nigeria, Kenya and Tanzania.
As businesses confront rising costs and ever more demanding guests, having an objective measure for customer service is more important than ever.
It is not uncommon to find, due to cost and the need for capacity, that training is often infrequent, inconsistent and not accredited.
Staffing solutions, Consulting services and Outsourced workforces
Our three-pronged approach offer independent sales channels into the world class hotels.
- It provides the establishment with skilled seasonal ad hoc contingent staff in your peak periods where you require capacity
- We offer outsources workforces to ringfence your staff compliment and mitigate all your risk with a full HR value chain
- And finally, to address cost and efficiencies in your business, we offer consulting services to analyse staffing processes, skills profiles and gaps, staffing ratios, productivity standards, control mechanisms, efficiencies and technology
“Consistent action creates consistent results”
Hospitality Worx has extensive understanding and has seen the benefit of Consistent Technical Skills being trained in hotel operations. This has had more than a positive effect on the organisations cost and efficiencies.
Hospitality Worx has identified the value of blended learning where employees and ambassadors of the hotel receive accredited training, increasing the service levels of your establishment.
There is a constant need for training employees. To this end, Hospitality Worx has invested in a dedicated and stand-alone chef training school which allows for kitchen staff to be trained offsite. All hospitality training material is accredited with CathSeta, City and Guilds and other accreditation agencies and can be claimed back from SETA. The monetary value is not the only benefit but the speed to productivity will increase your capabilities and efficiencies.
To drive customer centricity throughout the organisation and manage your costs with one training center, we also train waiters, barmen, housekeepers and front desk personnel.
We partner with you to deliver international standards
To ensure that the solution we provide to you is bespoke and focused, we strongly recommend the business consulting service as a first point of departure. Our Hospitality Business Consultant(s) will conduct an audit, draft recommendations and identify solutions that will address productivity, ratios, internal control process and operating standards.
A recent Business Consulting exercise in one of the largest hotel chains yielded the following result:
A Status Quo Audit was conducted. The audit highlighted various training providers offered different training material, none of which were accredited. This resulted in inconsistent service, inefficient structures, inconsistent standards and no brand alignment. Our Business Consultant‘s capability analysed three critical factors that were expressed, cost, efficiency and consistency.
From the Gap Analysis, a bespoke solution was implemented where training was streamlined accredited and outcomes based. Refresher training was implemented, delivering consistent and brand aligned training material. Costs were reduced and efficiencies were increased.
We will manage the full value chain allowing you to focus on your core business and realise cost efficiencies.
Our services include:
- Performance Management
- Employee Engagement
- Industrial Relations
- Management Information
- Policies and Procedures
In 2015, 475 664 individuals were directly employed in the tourism sector in South Africa, rising by 205 153 to 680 817 individuals in 2016.
Comparable employment data from 2017 show that tourism added more jobs to the economy than other industries such as trade, agriculture and manufacturing.